Privacy Policy irm1

irm1 ("we", "platform" or "irm1.org") takes seriously the responsibility of protecting the privacy of every user who registers and uses our services. This Privacy Policy is provided transparently so that you fully understand what data we collect, why we need it, and how we ensure its protection.

We encourage you to read this entire document carefully. If you have any questions about the content here, our customer service team is ready to assist via live chat or email.

1 Information Collected

irm1 collects several categories of personal information when you register an account, make a deposit, contact customer support or interact with our platform. These categories include:

• Identity information: full name, identity card number (MyKad), date of birth and gender for identity verification and international licensing compliance purposes.
• Contact information: email address, mobile phone number and current residential address.
• Financial information: e-wallet details (Touch 'n Go eWallet, Boost), bank account numbers for processing via DuitNow or FPX, and your deposit and withdrawal transaction history.
• Technical information: IP address, device type, operating system, web browser used, date and time of access, and game session records.
• Communication information: live chat conversation records, email correspondence with the support team, and feedback you submit to us.

2 Purpose of Information Collection

Information collected by irm1 is used for the following purposes:

• To create and securely manage your member account.
• To process financial transactions including deposits and withdrawals.
• To verify member identity in order to meet international licensing compliance requirements.
• To detect and prevent fraud, money laundering and suspicious activity.
• To provide customer support services in Malay and English.
• To send important notifications relating to your account, promotions and platform updates.
• To improve service quality, the user interface and the overall gaming experience.
• To ensure the platform is used only by eligible users, including verification of the minimum age requirement of 21 years.

3 Sharing Information With Third Parties

irm1 does not sell or rent members' personal information to any third party. However, in the following limited situations, information may be shared:

• Payment processors: Transaction details are shared with payment service providers such as registered FPX, DuitNow and e-wallet providers to enable financial transaction processing.
• Game providers: Game session information may be shared with legitimate game providers for technical and game fairness purposes.
• Regulatory bodies and law enforcement: We comply with lawful requests for information from authorities when required by law or court order.
• Anti-fraud services: Certain data may be shared with third-party fraud detection systems to protect all members of the platform.

All third parties involved are required to comply with the same security and confidentiality standards as irm1's internal practices.

4 Data Security Measures

We implement multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• All communications between user devices and irm1's servers are protected with SSL/TLS encryption.
• Account passwords are stored in a hashed format that cannot be read by any party, including our internal team.
• Intrusion detection systems are used to continuously monitor for suspicious activity.
• Server infrastructure is regularly tested by independent security experts.
• Internal access to personal data is restricted to staff with a clear and verified operational need.

5 Cookies and Tracking Technologies

The irm1 platform uses cookies and similar tracking technologies to improve the user experience and collect statistical information about platform usage. The types of cookies we use:

• Session cookies: Required to maintain your login session while browsing the platform. These cookies are deleted automatically when you close your browser.
• Preference cookies: Store your chosen language, display and other preference settings for ease of use.
• Analytics cookies: Collect aggregated data on how users interact with the platform to help us improve the layout and features.
• Security cookies: Help detect and prevent fraudulent activity and keep your session secure.

You can adjust cookie settings through your web browser. Please note, however, that disabling certain cookies may affect platform functionality and your experience.

6 Your Data Subject Rights

As a user of the irm1 platform, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right of rectification: You may request correction of information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request deletion of your personal data, subject to applicable legal and licensing compliance requirements.
• Right to restriction of processing: You may request that we limit the processing of your data in certain situations.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the irm1 customer service team via live chat or email. We will process your request in accordance with established procedures.

7 Age Policy and Child Protection

irm1 does not intentionally collect, store or process personal information from individuals under the age of 21. Our identity verification process is designed to ensure that only eligible adult users can access the platform.

If we find that personal information of someone below the specified age limit has been collected without valid consent, we will take immediate steps to delete that data and close the account in question.

8 Changes to This Privacy Policy

irm1 reserves the right to amend or update this Privacy Policy from time to time in line with changes in law, licensing requirements or evolving industry practices. Any updates will be posted on this page with the latest revision date.

For material changes that significantly affect your privacy rights, we will notify you via your registered email or an in-platform notification before the changes take effect. Your continued use of the irm1 platform after any amendment is taken as your acceptance of the updated Privacy Policy.

9 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 on the irm1 platform for prompt responses in Malay and English.
• Email: [email protected] — we aim to respond to all privacy-related enquiries within a reasonable timeframe.

We are committed to taking every privacy enquiry seriously and providing a clear, accountable response to every irm1 member.